Privacy Policy

MKonnect Global FZ-LLC ("MKonnect Global", "we", "our", "us") is registered at Meydan Free Zone, 6th Floor, Meydan Grandstand, Meydan Road, Nad Al Sheba 1, Dubai, UAE. We are committed to protecting the privacy and personal data of all individuals who interact with our website, enquiry forms, and communications.

This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. It applies to all visitors to mkonnectglobal.ae and all individuals who contact us through any channel.

1. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, company name
• Enquiry details: service interests, message content submitted through our contact form
• Technical data: IP address, browser type, device type, pages visited, referring URL — collected automatically via server logs and analytics tools
• Cookie data: session identifiers, preferences (see Section 6 below)

We do not collect sensitive personal data (such as financial account numbers, identity document numbers, or health information) through our website.

2. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries and service requests submitted through our contact form
• To send relevant business information, insights, and updates where you have consented or where we have a legitimate business interest
• To improve our website, content, and services through analytics
• To comply with applicable legal and regulatory obligations
• To protect against fraud and misuse of our website

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Legal Basis for Processing

We process personal data on the following legal bases under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where applicable, the EU General Data Protection Regulation (GDPR):

• Consent: where you have actively submitted a form or opted into communications
• Legitimate interests: for analytics, security, and responding to business enquiries
• Legal obligation: where processing is required to comply with applicable law

4. Data Sharing

We may share personal data with:

• Service providers: trusted third-party providers (email hosting, analytics, CRM) who process data on our behalf under strict contractual obligations
• Professional advisers: legal, compliance, or regulatory advisers where required
• Regulatory bodies: where disclosure is required by UAE law or competent authority

All third-party processors are required to maintain appropriate security standards and use data only for the purposes for which it was shared.

5. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 3 years unless an ongoing business relationship is established. You may request deletion at any time (subject to legal retention obligations).

6. Cookies

Our website uses essential cookies necessary for site functionality. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required. You can control cookie preferences through your browser settings.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data in transit. Contact form submissions are processed via authenticated SMTP and logged securely with restricted access.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (subject to legal retention requirements)
• Object to or restrict processing
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@mkonnectglobal.ae.

9. International Transfers

Personal data submitted through our website is processed on servers located in the UAE and, in some cases, in the United Kingdom. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date above. Continued use of our website following any update constitutes acceptance of the revised policy.

11. Contact

For any privacy-related enquiries, please contact: